This panel will explore how insurers can reduce the true cost of payments across the policy lifecycle, from premium collection through claims payouts, while still giving customers flexibility in how they pay and get paid.

Rather than focusing only on transaction fees or vendor consolidation, the discussion will highlight the broader cost of payments, including fraud losses, operational work, failed transactions, delayed claims, and customer service impact. Panelists will discuss how insurers are using better data, smarter routing, and earlier decisioning to prevent issues before money moves.

The conversation will also cover how payment experience influences customer satisfaction, what insurers should consider when implementing digital payment solutions, and how the industry is balancing flexibility, control, and simplicity in modern payment ecosystems.