Randall Hirsch is a trusted partner to insurers navigating platform adoption and long-term value realization. As Senior Director of Customer Success at Duck Creek Technologies, he works closely with carriers to drive adoption, outcomes, and measurable results across the Duck Creek platform. With 15 years at Duck Creek, he has held leadership roles spanning Customer Success, Pre-Sales, and Product Management, giving him a unique blend of customer-first execution and product strategy. Prior to Duck Creek, Randall built a foundation in consulting at Accenture and began his career in public service in the U.S. House of Representatives—experience that sharpened his ability to align stakeholders and deliver under pressure. Based in the Chicago area, he’s known for an energetic, positive leadership style and a passion for helping teams execute with confidence and deliver results.