Agents of Impact: Customer Stories from the Front Lines of Innovation

Presenter: Chris McCloskey, Chief Operations Officer, Duck Creek Technologies

Innovation only matters when it delivers results. In this customer-led panel, Duck Creek Chief Operating Officer Chris McCloskey is joined by three insurance leaders who are putting innovation into action—accelerating implementations, unlocking measurable business value, and adopting AI Agents to transform how their organizations operate. Through real-world success stories, the panel explores how carriers are moving faster with confidence, modernizing core processes, and turning emerging technology into tangible outcomes.