Of late, market pressures including larger claims events, reinsurance availability, supply chain constraints and limited staff capacity have impacted the industry’s ability to deliver consistent experiences, protection and confidence.

Some policyholders (retail and enterprise) have copped price increases, a lack of transparency, delays and under coverage. This has resulted in record complaints and is motivating the regulators and ombudsman to get more involved.

But some of these contributing factors are stabalising, creating a welcome period of respite that could give insurers the opportunity to take stock, reset and invest.
How can insurers make the most of this period to win back trust and build the capacity to always deliver the best policyholder experiences and outcomes?

With an eye to what the policyholder expects and what the regulator demands, Duck Talk APAC 2025 will show insurers how to harness more of their technology and data to sustainably deliver better policyholder experiences and outcomes at every stage, no matter what the circumstances or pressures.

With a deeper and more practical understanding of your technology’s capabilities, you’ll have the blue skies to eliminate the causes of poor outcomes and even improve your net promoter score.