Keynote: The Human Cockpit – building an organisation where AI is a trusted partner

It’s no longer a question of ‘if AI will reshape our work’, but how can we embed it in ways that strengthen trust, improve customer outcomes, accelerate innovation and preserve the human judgement that matters most.

In this keynote, Dr. Juliette Tobias-Webb will offer cutting-edge insights from behavioural science and AI to help insurance leaders build customer-centred organisations where AI becomes a trusted partner to create better decisions, stronger relationships and a sustainable competitive advantage.

She will introduce her Human Cockpit framework and behavioural design model, showing leaders how to build trust, strengthen AI governance, accelerate adoption, and turn AI ambition into meaningful customer and business outcomes.

Dr. Juliette will answer questions such as:

• How do we keep humans at the heart of changes as AI reshapes how we work, decide and create?
• How do leaders build the governance, trust and culture needed to apply AI responsibly and sustainably?
• How do we actually translate AI ambition into practical, value-creating use cases across a business while managing the human-side of change?

A CIO/CTO’s Diary - Perspectives on the Impact of AI on the  Industry

How is AI reshaping the priorities for insurance technology leaders? What’s keeping them up at night? This CIO/CTO shares their perspective on navigating the evolution from core modernisation to AI, agents and intelligent insurance platforms. This candid conversation will explore where these technologies can deliver meaningful value for insurers and customers, how to bring staff along on the journey, the influences impacting the build vs buy decisions, the unknowns keeping CIOs and CTOs awake at night, and more!

Delivering Success for an Agentic Future – An Insurer’s Story

Insurers aren’t just taking on new modern core delivery insurtech anymore. AI and agentic-powered technology means they now need data solutions, agentic gateways and other innovations to all work seamlessly with an intelligent core, and the process of modern insurtech delivery needs new skillsets and a different approach. This insurer recently underwent a full-suite Duck Creek delivery to modernise their core, setting them up for an agentic future. They discuss how they prepared the business and its people for the change; how, amidst all the competing priorities, they kept their focus on the outcomes that mattered most, and from their experience, what lessons they learnt and would encourage others to act on now. A frank discussion not to be missed.

The Insurer Panel

Tech modernisation is no longer a path to a competitive advantage. Thanks to the rapid uptake of AI amongst insurers, it's now necessary to simply maintain competitiveness. Our panel of insurers discuss how their businesses are navigating this period - not only grappling with rapid change but also looking to set the future standards today. They’ll explore how they’re building the foundations that can deliver transparent and trustworthy AI-decisions, using AI to  deliver innovative, comprehensive and confidence-building products and experiences,  and long-term business results; and how they’re working to pre-emptively exceed the expectations of watchful regulators, governments and other stakeholders.

The Industry Panel

With AI here, and the regulators keenly watching how it’s used, insurers shouldn’t feel alone in navigating this environment. For the first time at Duck Talk, we bringing together representatives from stakeholder across the insurance ecosystem, including insurtech, AI, the Insurance Council of Australia and consultancies to look to answer:

• What’s driving and shaping intelligent and AI-capable insurtech innovation, how are insurers engaging with it, and what’s around the corner?
• How they're empowering insurers to harness insurtech and AI to help deliver the best policyholder and business outcomes possible?
• How they are creating an environment that encourages this to occur in a responsible and sustainable way?

Duck Creek's AI Strategy and Product Future

With our Clarity data and intelligence solution now in place, creating the foundations for any trusted and transparent AI strategy, Duck Creek has shifted our attention to a future roadmap of AI-native intelligent core and peripheral products. We’ll outline this future roadmap, including native AI functionality updates to existing products, and exciting new AI solutions on the horizon.

Balancing Risk and Innovation in the New AI World

Whilst AI presents a world of opportunities to innovate and create value, inversely it creates potential risks and vulnerabilities. The question is, how can insurers and their customers benefit from the AI-positives whilst controlling the negatives?

Find out how Duck Creek can empower you to deliver innovative and scalable, AI-inspired insurtech outcomes in a sustainable and risk-averse way. We’ll show you how our technology and services are strengthening your security, reducing vulnerability points, enhancing observability, increasing control, reducing hallucinations, and empowering greater governance – all whilst you’re innovating and maximising the value from your insurtech and AI ecosystem.

The Partner PitchFest

A selection of Duck Creek’s partners give you their fast-paced pitch, one after the other, on how they’re helping, or have helped, their insurance customers deliver better customer and business outcomes.