Carrie Feldman brings more than 20 years of hands-on experience shaping claims operations and technology across the insurance industry. She began her career at Marsh & McLennan, where she served as Claims Product Owner and led the Claims User Group — developing a deep passion for elevating the voice of the customer and improving user experience in real-world claims workflows. As Senior Product Manager of Duck Creek Claims, she focuses on translating insurer priorities into practical, high-impact claims capabilities, drawing on decades of operational insights and close collaboration with carriers.