The pressure to enhance the customer experience (CX) while managing operational costs has never been greater. In this session, we'll explore how billing and payment automation technologies are helping insurers balance the dual objectives of improving customer satisfaction and driving operational efficiency. Leveraging the latest findings from Arizent Research and perspectives from our panel of carriers, moderated by InvoiceCloud, we’ll examine the digital trends shaping the industry. We'll specifically focus on how automation can streamline the customer journey, from the most frequent interaction — premium payments — to the most sensitive — claims.